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Frequently Asked Questions
Frequently Asked Questions
What is deregulation?What are the benefits of choosing Energy Plus as my electric supplier?
Is there any cost to enroll?
How will I be billed?
Can I cancel at any time?
Who do I call if there is a problem with my service?
What is deregulation?
Deregulation is the process by which governments remove or reduce restrictions on a specific industry for the purpose of encouraging innovation and efficient market operations (i.e., the creation of state-of-the-art generation facilities and competitive pricing options). As a result of deregulation, private energy companies are allowed to enter the market and compete for your business.
What are the benefits of choosing Energy Plus as my electric supplier?
As a customer of Energy Plus, you can choose from one of our innovative rewards programs and earn airline miles, hotel points, credit towards college savings, or even cash back! Moreover, you’ll receive world-class customer service, customer loyalty programs and incentives just for signing up with Energy Plus.
Is there any cost to enroll?
With Energy Plus, there is no cost to enroll and no monthly fees associated with your account. From the moment you sign up with us you have the security of knowing that we have no hidden fees.
How will I be billed?
In Connecticut, New York and Pennsylvania, you local utility company will send you a consolidated bill with Energy Plus listed as your supplier. In Texas, Energy Plus will send you a consolidated bill that incorporates your utility company’s delivery charges.
Can I cancel at any time?
Of course! At Energy Plus we are confident in the program we offer. If you feel as if you could be better served by another supplier, please contact us and voice your concern. After having spoken with us, if nothing can be done you are free to switch your supplier at no cost to you.
Who do I call if there is a problem with my service?
No matter who supplies it, your electricity will continue to be delivered safely and reliably by your local utility. If you have any problem with your service please contact your utility. For contact information, please click here.
