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Frequently Asked Questions (FAQs)

What do I need to do to earn AAdvantage miles?
Simply select Energy Plus® as your electricity and/or natural gas supplier by completing our short enrollment form. We’ll take care of the rest.

How will I earn AAdvantage miles?
There are two great ways to earn AAdvantage miles.  First, you will earn a one-time bonus just for selecting Energy Plus (after 2 months of active service with us). Second, you will earn ongoing AAdvantage miles on your energy supply usage (usage miles) every month based on the supply portion of your energy bills. 

When will I receive my bonus miles?
After two months of active service with Energy Plus, we will send the bonus AAdvantage miles you’ve earned to American Airlines to be posted to your account.  Based on the timing of your billing cycle, this may be 8-12 weeks after you sign up with Energy Plus.

When will I receive my usage miles? You will start earning miles the same day your energy service starts. Your miles accrue monthly after each billing cycle and will appear in your rewards account two to three weeks after your billing cycle closes. Please note that rewards will not appear on your actual energy bills.

Who is eligible for this offer? In order to be eligible you must be a member in the AAdvantage program. You must also have a service address in Energy Plus’s New Jersey service area.  For electricity, this includes all areas. For natural gas, this includes all areas except the South Jersey Gas and Elizabethtown Gas territories. If you are not a member in the AAdvantage program, you may go to to join.

I'm having trouble submitting my application - how can I get technical assistance?
Please email our customer service team at or call us toll-free at 1-877-866-9193.

Is there any cost to enroll? 
Energy Plus does not charge any enrollment or monthly service fees.

What will happen to my service if I choose Energy Plus? The program is a great deal because you will earn AAdvantage miles AND nothing about how your service is delivered will change. Your local utility company will continue to deliver your electricity and/or natural gas, read your meter, service emergencies and send your monthly energy bills.

When will I start to receive electricity and/or natural gas from you? 
Service with Energy Plus typically will take one to two billing cycles to begin after the enrollment process is completed. 

Who do I call if there is a problem with my service?
No matter who supplies it, your energy will continue to be delivered by your local utility company. If you have any problem with your service please contact your utility company.