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Privacy Rights and Requests

At NRG Home, we are committed to respecting your privacy as a visitor to our web site, as an applicant for service or as a customer. To learn more about how we collect and safeguard your information, please review our privacy policy and the rights you enjoy in your state.

Cailfornia Privacy Rights and Requests

Website Terms of Use

Privacy Policy

Website Terms of Use


Please read these Terms of Use carefully before using this site. By accessing this site, you agree to be bound by the Terms of Use below.

Energy Plus® maintains this site to provide you with information about our products and services and to facilitate communication with Energy Plus. From time to time Energy Plus may revise these terms and conditions.

COPYRIGHT - Copyright in these pages, screens, text and images appearing in the site and in their arrangement is owned by Energy Plus or others as indicated. The information and materials contained in the site may not be copied, displayed, distributed, licensed, modified, published, sold, used to create a derivative work or otherwise used for public or commercial purposes without the express written permission of Energy Plus. The information contained at the site is copyright © 2014 by Energy Plus. All rights reserved.

TRADEMARKS - You are prohibited from using any of the marks or logos appearing throughout this site without permission from other trademark owners, except as permitted by law.

USE OF INFORMATION AND MATERIALS - Not all of the products and services described on this site are available in all geographic areas. You may not be eligible for all the products or services described. Energy Plus reserves the right to determine the eligibility for any product or service.

LIMITATION OF LIABILITY - We will use our best efforts to include accurate and up-to-date information on the site, but we make no warranties or representations as to the accuracy or completeness of the information. You agree that your access and use of the site and its contents is at your own risk. 


GOVERNING LAW - You agree that your use of this site shall be governed by all applicable Federal laws and the law of the state of Pennsylvania.

INFORMATION SUBMISSIONS - All information you submit to us via this site or Internet electronic mail is the property of Energy Plus, and may be used by us in a manner consistent with our privacy policy.

COOKIES - "Cookies" are small computer files that are automatically placed on your computer's hard drive when you are connected to a website or remote server so that the website can recognize you upon your return to the website and tailor your experience based on your earlier use of the site. "Action tags" (also known as Web Beacons, Trackers, or Bugs) are invisible pixel .gif files placed on web pages that are used to track web navigation to those pages.

Should we use cookies and action tags, we will not collect information from your hard drive; rather, they will allow us to recognize you and know how you navigated through our site.

Cookies may be used by our partners who have links on our website. These cookies allow those vendors to recognize you and monitor your use of the site. For more information about their use of cookies see their privacy policies.

We also may place web advertisements that link to our site from other websites. The companies that place or "serve" the advertisements use their own cookies, which are different from the cookie on the site on which the advertising appears. In order to determine your comfort level with these companies' information practices you should review their privacy policies.

LINKS - Energy Plus provides links to third party websites solely for your convenience. The inclusion of these links does not insinuate that we sponsor or endorse the third party. The links of third parties are subject to their own privacy policy and as such, Energy Plus shall not be held responsible for any information contained on these third party pages. Intrinsic risks are present in any use of the internet so we advise you to take preventative measures while using these links so that you may avoid viruses or other detrimental items. Energy Plus will not be held liable for any damage incurred from linked web sites.

The Energy Plus Privacy Policy

At Energy Plus, your privacy is important to us. We are committed to maintaining the confidentiality, security and accuracy of your personal information. This Privacy Policy (the “Privacy Policy”) describes personal information, including Social Security Number (“SSN”), collected by Energy Plus, or its affiliates (including companies listed below, all of which are collectively known as “Energy Plus”), and it describes how Energy Plus uses this information and to whom it may be disclosed.

This Privacy Policy will advise you about how we protect your SSN and other personal information. Please read this policy carefully. From time to time, we may need to change this policy in order to address new issues or to comply with governmental regulations. We will make notice of such changes available to you and will post the changes on the Energy Plus website at

This Privacy Notice covers the activities of the following Energy Plus entities:

  • Energy Plus Holdings LLC
  • Energy Plus Natural Gas LLC

What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” means information about an identified or identifiable individual, including an individual’s SSN. Personal Information does not include the name, title, business address or business telephone number of an employee of an organization when used for business communications.This Privacy Policy does not cover Personal Information collected from or about our employees.

Personal Information That Energy Plus Collects

We collect and maintain different types of personal information about individuals with whom we interact. This information includes:

  • Contact and identification information, such as name, address, telephone number, e-mail address, date and place of birth, mother’s maiden name, SSN and driver’s license number;
  • Product and service related information, such as information on your energy needs and use (i.e. characteristics about your home, family size, etc.);
  • Credit and financial information such as billing, credit history or payment history; credit card numbers, banking information and employment and income information;
  • Customer relationship information, such as customer service requests; and
  • Business relationship information.

How Energy Plus Collects and Uses Your Personal Information

We collect Personal Information to allow us to manage and develop our business and operations. Specifically, we collect your Personal Information when establishing a business relationship with you, including enrollment for services provided by Energy Plus, and for obtaining credit approval for the establishment of such services.

In addition, we use your Personal Information in the management and development of our business and operations, including:

  • Establishing and managing business relations with you;
  • Reviewing the products and services that we provide to you;
  • Obtaining credit approval;
  • Informing you of our products and services other than those that you have specifically requested;
  • Informing you of products and services Energy Plus, or carefully selected third parties, may wish to offer you;
  • Responding to your comments or requests for information or services;
  • Collecting for payment(s) due;
  • Communicating with our partners for the purpose of administering rewards or other benefits based on account usage;
  • Protecting Energy Plus against error, fraud, theft and damage to our goods and property;
  • Enabling us to comply with applicable law or regulatory requirements; and
  • Any other reasonable purpose to which you consent.

How Energy Plus Protects Your Personal Information

Energy Plus will endeavor to safeguard Personal Information using reasonable procedures to protect against the unlawful use or disclosure of your Personal Information, and will specifically ensure to maintain the confidentiality and security of your SSN. We will, from time to time, modify our procedures as needed in order to protect and maintain the security of your Personal Information.

Access to and Disclosure of Personal Information

The following persons and parties have access or may be provided access to some or all of your Personal Information in order to assist Energy Plus in establishing, maintaining and managing our business relationship with you:

  • Authorized employees of Energy Plus;
  • Authorized contractors and consultants, including debt collection agencies, who have been hired by Energy Plus to provide services to Energy Plus or its customers and who have agreed to abide by the terms of this Privacy Policy; and
  • Authorized parties, including third parties who provide services to Energy Plus or on our behalf or third parties who collaborate with Energy Plus in the provision of services to you.

In addition, your Personal Information may be disclosed when, for example, it is:

  • Permitted or required by applicable law or regulatory requirements;
  • During emergency situations or when necessary to protect the safety of a person or group of persons;
  • Personal Information that is already available to the public by federal, state or local government;
  • To another party, in the event of a change in ownership of all or a part of Energy Plus through some form of merger, purchase, sale, lease or amalgamation or other form of business combination, provided that the parties are bound by appropriate agreements or obligations which require them to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; and
  • To any party upon your consent.

We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Accuracy of Your Personal Information

It is important that the Personal Information Energy Plus holds about you is accurate and current. Energy Plus requires you to keep us informed of changes to any Personal Information.

Accessing Your Personal Information

If you want to know what Personal Information Energy Plus holds about you or wish to change Personal Information that is inaccurate or out of date, please contact us at the address listed below. It may not always be possible to modify or remove completely information in our databases, although we will make reasonable efforts to do so upon your written request.

How Does Energy Plus Dispose Of Personal Information

For Personal Information that is not to be retained by Energy Plus for any reason, we will destroy or arrange for the destruction of the records that contain sensitive Personal Information, which includes your SSN.


Energy Plus complies with the most recent revisions to the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act).

Contacting Us

To get more information about the Energy Plus Privacy Policy or to update your Personal Information, please contact us via email at or by writing to us at P.O. Box 38815, Philadelphia, PA 19104

Your Acceptance of These Terms

By providing Energy Plus with your Personal Information, you signify your understanding and acceptance of this Privacy Policy.

Revisions to This Privacy Policy

Energy Plus may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our website. This Privacy Policy was last updated as of November 1, 2010. This Privacy Policy does not create or confer on any individual or on Energy Plus any rights, or impose on Energy Plus any obligations beyond any rights conferred or obligations imposed by Legislation.